Do I need to register to place an order?

Not at all! While creating an account offers benefits like new joining offers & faster checkout, you can still shop conveniently at English Lady as a guest. Here’s how:

• Browse our stunning selection of dresses and add your favorites to your cart
• Proceed to checkout when you’re ready to finalize your purchase.
• You’ll be presented with the option to “Checkout as Guest.” Select this option
• Provide your necessary shipping and billing information for order processing
• Choose your preferred shipping method
• Complete your purchase using your chosen payment method

Enjoy shopping with us, even without an account!

How do I register?

• Click on the “Register” or “Create Account” link on the website
• Fill out the registration form with your email address, contact number, and any other required information
• Click “Submit” to complete your registration

What if I forget my password?

• Click on the “Forgot Password” link on the login page
• Enter the email address associated with your account
• We will send you a link to reset your password

Can I update my account information?

Yes, you can easily update your personal information on English Lady Here’s how:

• Log in to your account using your email address and password.
• Look for the “My Account” section. This is located in a dropdown menu under your name or a dedicated “Account” tab
• Within “My Account,” you should find an option to edit your profile or personal information
• Make the necessary changes to your details (name, email address, phone number etc.) and save your updates

Is providing my email address mandatory for registration?

Yes, a valid email address is required for registration on English Lady. Here’s why:

• Account verification: We send a confirmation email to verify your account ownership and ensure a secure login process
• Order updates: We’ll keep you informed about your order status, including confirmation, shipping details, and any important updates through emails
• Communication channel: Your email address serves as the primary channel for us to communicate with you regarding promotions, special offers, and any account-related information

We value your privacy!

English Lady takes data security seriously. We have robust measures in place to protect your information, and we will never share your email address with third parties without your consent

How can I contact customer care?

• You can contact our customer care team through the following methods:
  
  • Email us at care@englishlady.in
  • Call us at (080)41552129 (Monday-Saturday, 10:00 AM – 7:00 PM IST)

What information should I include when contacting customer care?

• Please include your order number, email address, and a brief description of your inquiry when contacting customer care

How long does it take to receive a response from customer care?

• We strive to respond to all inquiries within 48 business hours

We offer free shipping on all orders!

Where do you ship to?

• We currently ship in Pan India

How long will it take to receive my order?

• Processing time for orders is typically 2-4 working days
• Shipping time depends on your location and the chosen shipping method. You can find estimated delivery times at checkout we take 0-7 working days to receive your order
• Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step
• Can I book an order for delivery to more than one address?
• No. You will need to place separate orders for different shipping addresses
• What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Bangalore. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

How do I place an order?

• Browse our selection of dresses and add the items you want to your cart
• Click on the “Checkout” button when you are finished shopping
• You will be prompted to either register or checkout as a guest
• Enter your shipping and billing information
• Review your order and select your preferred shipping method
• Choose your payment method and complete your purchase

Can I modify my order once it is placed?

• Unfortunately, we cannot modify orders once they are placed. However, you can cancel your order if it has not yet been shipped by contacting customer care immediately

What if I receive a damaged or incorrect item?

• • In an unlikely event that the product you received is a damaged or incorrect item. Please contact customer care immediately and we will be happy to assist you

What is your return policy?

• We accept returns for unworn, unwashed, and unaltered dresses with tags attached within 15 business days of delivery
• Some items may be excluded from returns, so please check the product description for details

How do I return an item?

• To initiate a return, please contact customer care and we will provide you with instructions
• You will be responsible for the return shipping costs if the product is not defected

How will I receive my refund?

• Once your return is received and inspected, your refund will be issued to the original payment method within 6  working days

Can I exchange an item?

• Unfortunately, we do not offer direct exchanges at this time. However, you can return your unwanted item and place a new order for the desired item

• Online Payment Options on Our Website

We offer several online payment options:

• All major credit and debit cards
• Internet banking for all major banks
• UPI and QR code
• For special cases, we accept bank deposits (NEFT or RTGS) prior to order confirmation. Please contact our Customer Care Team for more information
  
  
• Cash on Delivery (COD) Service

Yes, we offer Cash on Delivery services at select locations. To confirm if COD is available in your area, please enter your PIN code on the checkout page

• Transaction Failure with Payment Gateway Error

We apologize for the inconvenience caused by the payment gateway error. This might be due to a technical issue. Please try again later. If the problem persists, contact our Customer Care Team for assistance in completing your order. If the amount was deducted before the order was completed, please contact your bank for a transaction reversal

• Reporting Suspicious Activity During Payment

If you notice any suspicious activity during payment, please abort the transaction and inform our Customer Care Team immediately. You should also contact your bank to ensure the security of your account

• Compromised Credit/Debit Card Information

We do not store or retain any of your credit card information. If you suspect your information has been compromised, please contact your bank immediately