If for any reason you are not completely satisfied with your purchase, we offer a 15-day return policy from the date of delivery. Please note that all returned items must be unused, unworn, unwashed with their tag attached and in their original packaging. We cannot accept returns on any items that have been worn or used, or items that are not in their original condition.

English Lady is committed to providing high-quality products and services to our customers. We want you to be completely satisfied with your purchase from our online store. However, we understand that sometimes products need to be returned. That’s why we have created a hassle-free returns policy to ensure that you have a positive shopping experience with us.

To initiate a return, please contact our customer support team within 15 days of delivery. Our team will provide you with instructions on how to return your item. Please note that you will be responsible for the cost of shipping the item back to us. Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If the item meets our return criteria, we will issue a refund for the purchase price of the item, excluding shipping costs.

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible, including arranging for a replacement or issuing a refund.

Please note that we cannot accept returns or issue refunds on any customized or personalized items, as these items are made specifically for you.

At English Lady, we value our customers and want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about our returns policy, please do not hesitate to contact our customer support team.